Refund Policy
Refund & Return Policy
We want you to be completely satisfied with your purchase from Luxe & Cozé. If something isn't right, we're here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase is required.
To start a return, please email us at support@luxeandcoze.com with your order number and the reason for your return. We'll provide return instructions within 1–2 business days.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please Note
- Original shipping charges (if applicable) are non-refundable.
- Returns that do not meet our return requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged after delivery.
- Items that are not in their original condition or original packaging.
- Clearance or final sale items.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or we sent the wrong item.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@luxeandcoze.com and include photos of the issue.
We'll review your request and, if approved, offer a replacement or a refund, depending on the situation.
Need Help?
If you have any questions about our Return & Refund Policy, please contact us anytime at: