Refund Policy
Refund & Return Policy
We want you and your pet to be 100% satisfied with your purchase from Luxe & Coze. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must have a receipt or proof of purchase.
To start a return, please email us at support@luxeandcoze.com with your order number and reason for return. We’ll provide return instructions within 1–2 business days.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5–7 business days.
Please note:
- Shipping fees (if any) are non-refundable
- If your item was marked as a gift, refunds can only be issued to the original purchaser.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Used or worn pet apparel or accessories
- Personalized or custom products
- Clearance or final sale items
- Perishable pet treats (if sold)
Return Shipping
Customers are responsible for paying the return shipping costs unless the item was defective or sent in error.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery at support@luxeandcoze.com with photos of the issue. We’ll make it right by offering a replacement or a full refund.
Need Help?
We’re here to answer any questions. Reach out to us anytime at support@luxeandcoze.com