FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if my order isn't quite right?
We want you to feel confident shopping with Luxe & Cozé. If your item is eligible for return, you may request a return within 14 days of delivery.
Items must be unused, in their original packaging, and in resellable condition. Please review our Return Policy for full details and contact us at support@luxeandcoze.com to begin a return.
When will my order arrive?
Orders are typically processed within 1–3 business days.
Delivery usually takes 12–20 business days, depending on your location and the shipping carrier.
Because some of our products are shipped directly from our trusted fulfillment partners, delivery times may vary slightly.
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your order every step of the way.
Do you offer free shipping, and which locations do you currently ship to?
We're happy to offer FREE shipping on all orders within the United States.
At this time, Luxe & Cozé ships exclusively within the United States.
We're excited to grow, and in the future, we plan to expand our shipping to Europe and other countries around the world.
If you have any questions, please feel free to contact us at support@luxeandcoze.com
What can I expect after placing my order?
Once you place your order, we'll begin processing it within 1–3 business days.
After your order has been processed, it will be carefully packed and shipped to your address. You'll receive a confirmation email with your tracking information as soon as your order is on its way.
Most orders are delivered within 12–20 business days, although delivery times may vary depending on your location and carrier services.
If you have any questions about your order, feel free to contact us at support@luxeandcoze.com—we're always happy to help.
How can I check my order status?
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.
You can use the tracking link in the email to follow your package every step of the way.
If you haven't received your tracking information within a few days after placing your order, or if you have any questions, please contact us at support@luxeandcoze.com, and we'll be happy to assist you.
Will I have to pay customs or import fees?
No. Since Luxe & Cozé currently ships within the United States only, customers are not expected to pay customs or import duties on their orders.
If our international shipping options expand in the future, any applicable customs duties or import taxes will depend on your country's regulations.
Frequently Asked Questions
Everything You Need to Know
What makes Luxe & Cozé unique?
At Luxe & Cozé, we carefully curate stylish and practical baby and pet essentials that combine comfort, quality, and timeless design. Every product is selected with modern families in mind, helping make everyday moments a little more special.
What payment methods do you accept?
We accept the secure payment methods available at checkout, including major credit and debit cards and other supported payment options.
What if I'm not completely satisfied with my order?
Your satisfaction is important to us. If you're not completely satisfied with your purchase, you may request a return within 14 days of delivery for eligible items.
Items must be unused, in their original packaging, and in resellable condition.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
To start a return, please contact us at support@luxeandcoze.com
How can I contact Luxe & Cozé?
We're always happy to help! You can reach our customer support team anytime at support@luxeandcoze.com. We aim to respond to all inquiries within 24 business hours.
How do I choose the right product?
Each product page includes detailed descriptions, sizing information (when applicable), and helpful details to make choosing the right item easier. If you need additional assistance, feel free to contact us—we're always happy to help.
⭐⭐⭐⭐⭐"I'm very happy with the quality and the service. Will definitely come back."— R.T., California
Sofia R. Alberta, Canada.