FAQs

1.What makes Luxe & Cozé products unique?

Each Luxe & Cozé product is carefully curated for quality, comfort, and style. We source premium materials that are gentle, durable, and elegant — perfect for modern families and their pets.

2.Are your baby products safe for newborns?

Yes! Our baby collection features soft, non-toxic, and hypoallergenic materials to ensure your little one’s comfort and safety.

3. Are your pet products suitable for all breeds and sizes?

Absolutely. From cozy beds to stylish accessories, our products are designed to fit pets of all breeds and personalities.

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for a smooth and secure checkout experience.

5. Can I return or exchange an item?

Yes — we offer hassle-free returns within 14 days of delivery. Items must be unused, in their original packaging, and in resell able condition. To begin a return, please contact us at support@luxeandcoze.com.

6. How long does shipping take?

Orders are typically processed within 1–3 business days. 
Shipping usually takes 8–15 business days depending on your location. 

Because some of our products ship directly from our trusted global partners, delivery times may vary slightly. 
You will receive a tracking number as soon as your order ships.

7. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link to follow your package easily.

8. How can I contact Luxe & Cozé?

For any inquiries, reach out to our friendly support team at support@luxeandcoze.com.
We’re available Monday to Friday, 9 AM – 6 PM (PST), and we respond within 24 hours.